Returns and Refund Policy

The Eco Home Return & Refund Policy

 

At The Eco Home, we want you to be happy with your purchase. As we operate on a dropshipping model, our return process has specific guidelines. Please read this policy carefully before requesting a return.

1. Conditions for Returns & Refunds

To be eligible for a return, your item must meet one of the following conditions:

  • Damaged or Defective Item: The product arrived damaged, is defective due to a manufacturing issue, or is not as described on our website.
  • Wrong Item Received: You received the wrong size, color, or product.
  • Timeframe: You must contact us within [e.g., 7 days] of receiving your order.

2. Non-Returnable Items

We do not accept returns or offer refunds for the following:

  • Change of Mind: The item is no longer wanted or you simply changed your mind.
  • Incorrect Address: The order could not be delivered because you provided an incorrect or incomplete shipping address.
  • Used Products: Items that have been used, washed, or are not in their original condition.
  • Sale Items: Any item sold at a discounted price or as part of a special promotion.

3. Return Process

Step 1: Contact Us Send an email to theecohomeglobal@gmail.com with the subject line: "Return Request for Order #[Your Order Number]".

In your email, please include the following information:

  • Your full name and phone number.
  • Your order number.
  • A clear photo or video of the damaged, defective, or incorrect item.

Step 2: Await Approval Once we receive your request, we will contact our dropshipping supplier to review and approve the return. This process can take [e.g., 1-3 business days]. We will notify you as soon as a decision has been made.

Step 3: Ship the Item (If Required) If your return is approved, we will provide you with the return shipping address. Do not send the product back to the original sender's address on the package.

- Note: The item must be returned in its original packaging with all tags and accessories.

4. Refund Policy

  • Once our supplier confirms receipt of the returned item, we will process your refund.
  • The refund will be issued to your [e.g., original payment method, bank account, etc.].
  • Please allow [e.g., 5-10 business days] for the refund to appear in your account, depending on your bank's processing time.

5. Shipping Costs

  • We will cover the return shipping costs if the item is defective, damaged, or incorrect due to our error.
  • The customer is responsible for return shipping costs for any other reason, such as ordering the wrong size or color.

If you have any questions about this policy, please don't hesitate to contact us at theecohomeglobal@gmail.com. We are here to help!